Customer Care

At GW, we know great customer care means more than doing just one thing well. It’s the deliberate coordination of professional, courteous, experienced employees with a dynamic, customizable approach tailored to meet the needs of a wide range of customers and applications in a manner that honors deadlines, exceeds expectations and creates a mutual appreciation between GW and it’s clients. It is a symphony of cooperation with every member performing brilliantly, and the natural byproduct of people who enjoy what they do. 

As a testament to our belief that quality manufacturing, on-time delivery and professional customer care is key to retaining happy customers, GW Crystal has earned the 5-Star Rating with ESP along with a 99.7% On-Time Delivery Rate 10 years and running.  This combination of on-time delivery, high-quality products and first-rate customer care ensures that both new and existing customers become strong partners and are confident in the results of each new project. 

It is absolutely our goal to earn your business again and again and we do so the only way we know how - unmatched excellence and attention to detail.